Refund Policies

We value our customers' satisfaction and, therefore, have a refund policy designed to ensure reimbursement of paid amounts and guarantee our commitment to the customer. In case of a return, if the conditions of the Returns and Exchanges Policy are met, the customer will receive only the amount paid for the product (shipping will not be refunded) through the same payment method used at the time of purchase. It is important to note that for a refund to be issued, the product or service must be in perfect and unused condition; otherwise, we will not be able to process the refund. Methods of Reimbursement: The reimbursement of paid amounts will occur according to the payment method used when placing the order. For credit card payments: The refund may take up to 15 (fifteen) business days or up to 02 (two) subsequent invoices. This procedure is the responsibility of the credit card administrator. After the refund process, the proof will be sent via email. For Boleto Bancário (bank slip) or PIX payments: The refund will be processed directly into the buyer's bank account. For this, it will be necessary to provide refund details via email to our support team. Note: For Boleto or Pix purchase refunds, the refund will only be processed directly into the buyer's account. Accounts belonging to relatives or third parties will not be accepted due to customer security reasons. If you have any questions, please contact us via email or WhatsApp; we will be happy to assist you.